Community and Social Services Worker

Action Réfugiés Montréal (ARM) is a non-governmental, non-profit, faith-based organization that has been working for over 30 years to promote justice and defend the rights of refugees and asylum seekers. Its mission is to support displaced people seeking refuge in Canada by offering them human support and services tailored to their needs, while also raising awareness in Quebec and Canadian society about current migration issues. This job posting reflects our commitment to strengthening our work in this sector in order to increase our impact in a constantly evolving migration context.

DESCRIPTION
Support the coordination and delivery of the Twinning program by assisting with participant matching processes, preparing introductory materials, and facilitating initial connections between volunteers and newly arrived refugee claimants.

TÂCHES ET RESPONSABILITÉS
• Assist program staff in planning and implementing group activities designed to promote social inclusion, community integration, and cross-cultural exchange;
• Provide logistical support for meetings and activities, including room setup, registration, communication with participants, and distribution of materials;
• Maintain and update internal program databases, including attendance tracking, follow-up notes, and activity records, ensuring accuracy and confidentiality;
• Assist with volunteer coordination by sharing schedules, sending reminders, collecting feedback; and supporting volunteers during program activities;
• Contribute to the development of informational and communication materials related to the Twinning program (non-advocacy), including event announcements, program updates, and resource summaries;
• Participate in weekly team meetings to share observations, support program improvement, and contribute to the ongoing development of best practices for participant engagement.

• Promote events through social media, newsletters, and other outreach channels. Engage with community members, volunteers, and partners to encourage participation and respond to event-related inquiries;
• Bring fresh ideas for event concepts and improve participant engagement. Proactively solve challenges during the planning and execution phases of events.

QUALIFICATIONS
• Training in social work, community work, project management, political science, law (or related fields)
• Excellent writing and editing skills (English; French is a significant asset)
• A lot of networking skills, dynamism, and a customer service and community-oriented approach
• Knowledge of social media platforms, content creation tools (e.g., Canva), and data management platforms
• (CiviCRM) is an asset
• An organized, proactive person capable of managing multiple tasks simultaneously
• Interest in refugee rights, social justice, or community work
• Meticulous in handling administrative documents and capable of acting with prudence, discretion, and respect
• for confidentiality rules.

WORKING CONDITIONS
• Full-time position (3.5 hours /week), with an hourly rate between $18 and $20. Based in Montreal with
• occasional weekend work. Regular office attendance is required.
HOW TO APPLY?
Please send a cover letter and an up-to-date CV in French or English by email to emplois@actionr.org no later than July 15, 2026. Applications without a cover letter will not be considered.